FAQ
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FAQ

CONTACT US

WE WILL REPLY FOR YOUR CONTACT AS SOON AS POSSIBLE.

PAYMENT FOR ACCOMMODATION

Q

CAN I USE A CREDIT CARD?

A

YES.
The following credit cards are accepted.
VISA / JCB / DC / NICOS / Diners / AEON / GE / Toyota Financial Services / ISSENREN / JACCS / Central Finance / Master

Q

CAN I USE TRAVELER'S CHEQUE?

A

Unfortunately, it’s not available to use here.

Q

WHEN SHOULD I PAY FOR ACCOMMODATION?

A

Please pay for it at reception when you check in. *If you incur room charges during your stay, we will ask you to pay for it when you check out.

Q

IS THERE A CANCELLATION FEE?

A

YES.Please check the following information.

7 Days Prior to Check-in 20%
1 Day Prior to Check-in 50%
Check-in Day 80%
No Show 100%

For more information, please check our How to Change or Cancel page.

PCHECK-IN & CHECK-OUT, PICK-UP & DROP OFF

Q

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

A
Check-in Check-out
Hotel APPI Grand
Main Building & Tower
3pm 11am
APPI Grand Villa1・2・3 3pm 10am
APPI Grand Annex 3pm 10am
Q

CAN I DO EARLY CHECK-IN AND LATE CHECK-OUT?

A

You can check-in early (for a fee), as long as the room is ready. Please refer to the Additional Information page. Payment should be made at reception.
 5,940yen (tax inc.) per room
When you visit APPI hotel, you can also ask for this with the fee below.
 2,376yen (tax inc.) per room after 10am
Late Check-out is available as well, as long as your room is not required for another booking.
Until 1pm 3,564 yen
Until 2pm 4,752 yen
Until 3pm 5,940 yen
Until 4pm 7,128 yen
Until 5pm 11,880yen
* After 5pm, it will be charged at the price of 1 night's accommodation.

Q

CAN I SEND MY LUGGAGE TO THE HOTEL?

A

YES.
We will keep your luggage at the luggage reception desk. Please bring the voucher to the desk when you receive it.

When sending your luggage, please include the following information to ensure a smooth pick-up.
1. Hotel name of where you will stay
2. Length of stay and check-in date
3. Your full name
*For hotel guests who will stay at Villa 1 or 2 and do not yet know which hotel they will stay, please send your luggage to Villa 2. The decision will be made 4 days prior to your arrival.

Hotel Address
• Hotel APPI Grand Main Building & Tower
Appi-kogen, Hachimantai City, Iwate 028-7396, JAPAN
• APPI Grand Annex or V ill a1・2・3
Appi-kogen, Hachimantai City, Iwate 028-7306, JAPAN

*This discribes how to fill in the application form when sending to APPI.
Yu-Pack" or "Kuroneko"

Q

IS THERE A FREE SHUTTLE BUS FROM APPI-KOGEN STATION?

A

YES.
A free shuttle bus is available from Appi-kogen station during the winter season. For the other seasons, please email to our English Service Centre.

HOTEL & FACILITIES

Q

ARE ALL MEALS SERVED IN THE ROOM?

A

NO.
Meals are served at the restaurants.
*Reservations are required for dinner, except at some buffet restaurants. Please inform reception which restaurant you would like and how many people for the reservation.

Q

CAN I PARK MY CAR AT APPI HOTEL?

A

YES.
There is a parking area at each hotel…no worries.

Q

ARE THERE NON-SMOKING ROOMS IN APPI HOTELS?

A

Unfortunately, we still don't have non-smoking rooms.Please contact our English Service Centre, and we will prepare a room for you, deodorized completely.

Q

CAN I STAY WITH MY PET IN THE ROOM?

A

NO.
But, you can keep your pets at the pet room in APPI Grand Annex. (for a fee) Please contact our English Service Centre to make a reservation. Please check the details below.

Details
Requirement: A valid certificate of vaccination against rabies, infectious illnesses and filarial disease is required.
Where: APPI Grand Annex2 B1F
Time: 3pm (Check-in) to 10am (Check-out)
Cages & Size: 2 Large / H90cm x W84cm x D100cm10 Medium / H69cm x W63cm x D90cm
Price: Large size 4,320yen (tax inc.) per night
Medium size 3,240yen (tax inc.) per night

Q

CAN I BOOK MY PREFERRED TYPE OF ROOM?

A

Sorry, this is not possible when using online reservation.
Please contact our English Service Centre if you would like to book your preferred type of room.

OUTSIDE FACILITIES

Q

WHERE IS THE CLOSEST CONVENIENCE STORE FROM APPI?

A

It takes 3 minutes by a car from APPI. However, there is no bus to go there. If you don’t have a car during stay and walk to there, it takes 30-40 minutes by walk.

Q

WHERE IS THE CLOSEST HOSPITAL FROM APPI?

A

It takes 20-30 minutes from APPI by a car. Please contact to the reception in APPI hotel or information desk in APPI Resort Centre when you need.

Q

WHERE IS THE CLOSEST HOT SPRINGS FROM APPI?

A

First of all, here is “APPI Onsen (hot springs) Patio” in APPI. And, there are the others taken approx. 30 minutes from here by a car.

Q

WHERE IS THE CLOSEST SUPERMARKET FROM APPI?

A

It takes for approx. 30 minutes (20km away) from APPI by a car.

Q

WHERE IS THE CLOSEST ATM FROM APPI?

A

Here is one domestic bank ATM in APPI. If using a foreign bank or credit card, there is Seven-Eleven ATM taken for 15 minutes from APPI by a car.

Q

WHERE IS THE CLOSEST GAS STATION FROM APPI?

A

Here is in APPI (next to the central parking area).

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