Our official website guarantees the lowest price for booking the “Hotel Appi Grand”,
“Appi Kogen Onsen Hotel” or “Appi Hills Shirakaba-no-Mori”.
Furthermore some limited offers are purchasable exclusively on the official website.

The lowest-price guaranteed under the following conditions

  • The same hotel
  • The same date(s) (arrival date/departure date)
  • The same number of people
  • The same meals
  • The same room type (the same room view/floor/bed type)
  • The same period of stay (check-in/check-out time)
  • The same payment method
  • The same cancellation policy
  • The same services, gifts offered (including amenities and complimentary items)

The following will be exempted from the lowest-price guarantee

  • Packaged tours that include transportation and facility usage other than accommodation
  • Offers that cannot be confirmed on the Internet such as verbal offers on the phone
  • Offers based on specific payment method such as coupons, vouchers and credit cards
  • Offers exclusively made by travel agents that have no room for others to control prices
  • Prices fixed by auction websites or group buying sites
  • Prices fluctuate with exchange rates
  • Prices that consider points and vouchers discount from the original prices
  • Plans not openly available for ordinary customers such as limited offers to certain membership, or a part of benefit packages and so forth
  • Prices for group tours
  • Special campaign offers such as year-end party package

Reporting procedure – when you find cheaper offers

When you find cheaper offers after you made reservation with us, please call our Reservation Centre by 19:00 the day prior to your arrival day.

We will confirm based on information given by you and the price will be lowered to be identical to the reported price.

Please be advised that we need some time to confirm the reported price.

Reservation Centre:
(Business hours: 9:00 to 19:00 JST)