FAQ

Yes.
We accept the following credit cards.
VISA / JCB / DC / NICOS / Diners / AEON / GE / Toyota Financial Services / NISSENREN / JACCS / Central Finance / Master

We don’t accept traveller’s cheque unfortunately.

You are requested to pay at the time of check-in. Should there be anything charged to your room such as meals and drinks, you are requested to settle the bills at the time of check-out.

Yes. Our Cancellation Policy is as follows.

Yes, but conditions apply.
Early Check-in:
Early check-in can be arranged only when your room can be ready by 7:00 am on the day of your arrival PROVIDED THAT you made a request on your early check-in in writing beforehand. Additional fee of 5,940 yen will be added to your hotel bill.
Should you wish to check-in earlier than standard check-in time, early check-in after 10:00 am may be possible at 2,732 yen only when your room is ready at the time you ask for early check-in.
　
Late Check-out:　
Late check-out can be arranged only when your room is not booked on the day of your departure. Additional fee is as follows.
Until 1 pm 3,564 yen
Until 2 pm 4,752 yen
Until 3 pm 5,940 yen
Until 4 pm 7,128 yen
Until 5 pm 11,880 yen
* One night room charge applied after 5:00 pm check-out.

Yes.
We will keep your luggage at the delivery service counter. Please bring your copy of waybill to receive your luggage.
It would help us a lot if you could clearly write down the following information on the waybill.
1. The hotel name that you are going to stay
*If you are going to stay at either Appi Hills Shirakaba-no-mori 1 or 2 and your hotel is undecided, please send your luggage to Appi Hills Shirakaba-no-mori 2. For your information, your hotel will be fixed by 4 days prior to your arrival in most cases. You can make sure of your hotel by calling our Booking Centre at 0195-73-5010.
2. Date of your arrival/check-in
3. Your full name

Hotel Addresses:

• Hotel APPI Grand Main Building & Tower
Appi-kogen, Hachimantai City, Iwate 028-7396, JAPAN
Phone: 0195-73-5011

• APPI Hills “Shirakaba-no-mori” 1・2・3
Appi-kogen, Hachimantai City, Iwate 028-7306, JAPAN
Phone: 0195-73-6011

• APPI Kogen Onsen Hotel
Appi-kogen, Hachimantai City, Iwate 028-7306, JAPAN
Phone: 0195-73-6511

* As to how to fill in the waybill, please refer to the following link.
Yu-Pack” or “Kuroneko”

Yes.
Free shuttle bus service available at Appi-kogen station during the winter. For other seasons, please email us beforehand to arrange transportation on your arrival at Appi-kogen station.

No, meals are served at restaurants only.
*Reservation required basically except for buffet serving restaurant(s) and breakfast. Please call our Reservation Centre at 0195-73-5010 to let us know the time and number of people of your dinner.

Yes.
There is a parking area at each hotel…no worries.

Smoking in any rooms at APPI has been prohibited since September 1st, 2017.

Not in your room.
We have “Pet Room” in the Appi Kogen Onsen Hotel for your pet(s) to stay overnight. Please call our Reservation Centre to book a cage and a quarter for your pet(s). 0195-73-5010
Should you need to reserve a cage and quarter on the day or the day prior to your arrival, reservation must be made at the Appi Kogen Onsen front desk.
0915-73-6544
Requirement: A valid certificate of vaccination against rabies, contagious diseases and filarial disease.
Location: B1 floor, Appi Kogen Onsen Hotel 2,
Check-in/out time: Check-in 15:00 / Check out 10:00
Cages available: Two Large cages – 84cm(W) 100cm(D) 90cm(H) / Ten Medium cages – 63cm(W) 90cm(D) 69cm(H)
Fee per night (tax included): 4,400 yen for Large / 3,300 yen for Medium. In case of carried-in cage, 1,100 yen

Package plans for winter season are sorted by room type. Pick one with your favourite room type when booking.